Privacy Policy
Last Updated: May 19, 2025
This Privacy Policy describes how ClientHero ("Company," "we," "us," or "our") collects, uses, and discloses information when you use our web site (the "Site").
Note: ClientHero is a trade name operating in Romania. ClientHero is in the process of formal registration as MoonshotHQ SRL.
1. INTRODUCTION
ClientHero respects your privacy and is committed to protecting your information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information we receive when you use our Site.
Please read this Privacy Policy carefully to understand our policies and practices regarding your information. By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with our policies and practices, do not use our Site.
2. INFORMATION WE COLLECT
2.1 Personal Information
We collect the following personal information when you complete surveys or join our waitlist:
We collect this information only for the specific purposes outlined in Section 3 and do not sell personal information to third parties. Specifically:
2.2 IP Address
We collect and temporarily store IP addresses to maintain the technical functionality and security of our website. This processing is based on our legitimate interest (GDPR Art. 6(1)(f)) in preventing abuse and ensuring the availa bility of our services for all users.
Specifically, we monitor request patterns to identify and prevent activities that could compromise our service, such as excessive automated requests or potential denial-of-service attempts.
We retain IP addresses in our security logs for 90 days, after which they are automatically deleted. During this period, access to this data is strictly limited to authorized IT personnel.
This processing is necessary and proportionate to ensure service reliability and does not override your fundamental rights and freedoms.
2.3 Cookies and Automatically Collected Information
We use cookies to track your progress through surveys on our Site. These cookies are stored locally in your browser and remain on your device; they are not transferred to or stored on our servers. The cookies store information related to your survey completion status and do not collect personal data beyond what you explicitly provide.
We use cookies to:
These cookies remain in your browser even after survey completion. This retention is necessary to prevent duplicate submissions and to maintain the integrity of our survey data. They are used solely for the purposes stated above. Since these cookies are stored locally in your browser, you maintain control over them and can delete them at any time through your browser settings.
We do not use cookies for marketing purposes or advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of our surveys may not function properly.
The legal basis for cookie processing under GDPR:
3. HOW WE USE YOUR INFORMATION
We use the information that we collect to:
Please note that there are no financial obligations or transactions between our Company and survey responders or companies that request to be placed on our waitlist. All information collection is provided free of any charge or payment obligation.
4. LEGAL BASIS FOR PROCESSING UNDER GDPR
For users covered by the GDPR, we process your personal data on the following legal bases::
Consent (GDPR Art. 6(1)(a)): We collect and process your name and email address based on your explicit consent when you submit this information.
Legitimate Interest (GDPR Art. 6(1)(f)): We have a legitimate interest in:
Contract (GDPR Art. 6(1)(b)): We may process some information as necessary to fulfill our contractual obligations to you.
You can withdraw consent or object to processing at any time by contacting us using the details in Section 13, although this may impact your ability to use certain features of our Site.
5. DISCLOSURE OF YOUR INFORMATION
We do not sell, rent, or otherwise disclose your information to third parties for their marketing purposes. We may disclose information that we collect:
6. DATA SECURITY
We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of your information transmitted to our Site.
7. INTERNATIONAL TRANSFERS
Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.
If you are located outside the European Union and choose to provide information to us, please note that we transfer the information to the European Union and process it there.
For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place appropriate safeguards, such as standard contractual clauses adopted by the European Commission, to protect your personal data.
8. DATA RETENTION
We will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.
Specifically:
If you wish to have your cookies deleted before their standard expiration period, you can clear them through your browser settings at any time.
9. YOUR DATA PROTECTION RIGHTS
9.1 European Economic Area Residents
If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). The Company aims to take reasonable steps to allow you to exercise these rights:
To exercise any of these rights, please contact us using the details provided in Section 13. We will respond to your request within 30 days.
9.2 California Residents
If you are a resident of California, you may have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include:
Please note that we do not sell personal information as defined by the CCPA/CPRA . We only collect business contact information of representatives of businesses, which may be exempt from some CCPA/CPRA requirements.
9.3 Other U.S. States
The states of Virginia, Colorado, Connecticut, and Utah have enacted comprehensive privacy laws that provide similar rights to those provided under the CCPA/CPRA. We honor those rights for residents of those states as required by law.
10. PRIVACY OF PERSONS UNDER 18
Our Site is not intended for persons under 18 years of age, and we do not knowingly collect personal information from persons under 18. If we learn we have collected or received personal information from a person under 18 without verification of parental consent, we will delete that information.
11. COOKIE MANAGEMENT
You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings. You can:
Please note that if you choose to block strictly necessary cookies (like our survey progress cookies), you may not be able to complete surveys on our Site effectively.
12. CHANGES TO OUR PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.
13. CONTACT US
If you have any questions about this Privacy Policy, please contact us at:
ClientHero Email: [email protected]
Note: ClientHero is in the process of formal registration as MoonshotHQ SRL in Romania.
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