ClientHero

Last Updated: May 19, 2025

This Privacy Policy describes how ClientHero ("Company," "we," "us," or "our") collects, uses, and discloses information when you use our web site (the "Site").

Note: ClientHero is a trade name operating in Romania. ClientHero is in the process of formal registration as MoonshotHQ SRL.

1. INTRODUCTION

ClientHero respects your privacy and is committed to protecting your information. This Privacy Policy explains our practices regarding the collection, use, and disclosure of information we receive when you use our Site.

Please read this Privacy Policy carefully to understand our policies and practices regarding your information. By accessing or using our Site, you agree to this Privacy Policy. If you do not agree with our policies and practices, do not use our Site.

2. INFORMATION WE COLLECT

2.1 Personal Information

We collect the following personal information when you complete surveys or join our waitlist:

Full name
Email address
IP address

We collect this information only for the specific purposes outlined in Section 3 and do not sell personal information to third parties. Specifically:

Name and email address: processed based on GDPR Art. 6(1)(a) (consent)
IP address collection for security: processed based on GDPR Art. 6(1)(f) (legitimate interest)

2.2 IP Address

We collect and temporarily store IP addresses to maintain the technical functionality and security of our website. This processing is based on our legitimate interest (GDPR Art. 6(1)(f)) in preventing abuse and ensuring the availa bility of our services for all users.

Specifically, we monitor request patterns to identify and prevent activities that could compromise our service, such as excessive automated requests or potential denial-of-service attempts.

We retain IP addresses in our security logs for 90 days, after which they are automatically deleted. During this period, access to this data is strictly limited to authorized IT personnel.

This processing is necessary and proportionate to ensure service reliability and does not override your fundamental rights and freedoms.

2.3 Cookies and Automatically Collected Information

We use cookies to track your progress through surveys on our Site. These cookies are stored locally in your browser and remain on your device; they are not transferred to or stored on our servers. The cookies store information related to your survey completion status and do not collect personal data beyond what you explicitly provide.

We use cookies to:

Track your progress through multi-page surveys to ensure you can continue where you left off if you exit and return
Understand where users drop off during the survey to improve user experience
Ensure that people do not complete the survey multiple times

These cookies remain in your browser even after survey completion. This retention is necessary to prevent duplicate submissions and to maintain the integrity of our survey data. They are used solely for the purposes stated above. Since these cookies are stored locally in your browser, you maintain control over them and can delete them at any time through your browser settings.

We do not use cookies for marketing purposes or advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. However, if you disable or refuse cookies, please note that some parts of our surveys may not function properly.

The legal basis for cookie processing under GDPR:

Strictly necessary cookies for website functionality: processed based on GDPR Art. 6(1)(f) (legitimate interest)
Survey progress tracking cookies: processed based on GDPR Art. 6(1)(a) (consent)

3. HOW WE USE YOUR INFORMATION

We use the information that we collect to:

Process and respond to your inquiries
A adăuga afacerea dumneavoastră pe lista noastră de așteptare pentru produsele sau serviciile noastre
Analyze responses to our surveys
Communicate with you about our products or services
Protect the security and functionality of our website by monitoring and preventing abusive usage patterns
Comply with applicable laws, regulations, and legal processes
Enable the proper functioning of our surveys through the use of progress-tracking cookies

Please note that there are no financial obligations or transactions between our Company and survey responders or companies that request to be placed on our waitlist. All information collection is provided free of any charge or payment obligation.

4. LEGAL BASIS FOR PROCESSING UNDER GDPR

For users covered by the GDPR, we process your personal data on the following legal bases::

Consent (GDPR Art. 6(1)(a)): We collect and process your name and email address based on your explicit consent when you submit this information.

Legitimate Interest (GDPR Art. 6(1)(f)): We have a legitimate interest in:

Tracking survey progress through cookies to provide a better user experience
Collecting and processing IP addresses to maintain website security and prevent abuse, which is necessary to protect our services and other users
Operating strictly necessary website functionality cookies

Contract (GDPR Art. 6(1)(b)): We may process some information as necessary to fulfill our contractual obligations to you.

You can withdraw consent or object to processing at any time by contacting us using the details in Section 13, although this may impact your ability to use certain features of our Site.

5. DISCLOSURE OF YOUR INFORMATION

We do not sell, rent, or otherwise disclose your information to third parties for their marketing purposes. We may disclose information that we collect:

To our subsidiaries and affiliates
To contractors, service providers, and other third parties we use to support our business
To comply with any court order, law, or legal process, including to respond to any government or regulatory request
To enforce our Terms of Service
Dacă considerăm că divulgarea este necesară sau adecvată pentru a proteja drepturile, proprietatea sau siguranța Companiei, a clienților noștri sau a altora

6. DATA SECURITY

We have implemented measures designed to secure your information from accidental loss and from unauthorized access, use, alteration, and disclosure. However, the transmission of information via the internet is not completely secure. Although we do our best to protect your information, we cannot guarantee the security of your information transmitted to our Site.

7. INTERNATIONAL TRANSFERS

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside the European Union and choose to provide information to us, please note that we transfer the information to the European Union and process it there.

For transfers from the EEA to countries not considered adequate by the European Commission, we have put in place appropriate safeguards, such as standard contractual clauses adopted by the European Commission, to protect your personal data.

8. DATA RETENTION

We will retain your information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

Specifically:

Name and email address: Retained as long as necessary to provide our services or until you request deletion
IP addresses: Retained for 90 days for security monitoring purposes, then automatically deleted
Cookie data: Stored locally in your browser (not on our servers) with a default expiration period of 12 months from the date of your last interaction with our surveys. You can delete these cookies at any time through your browser settings.

If you wish to have your cookies deleted before their standard expiration period, you can clear them through your browser settings at any time.

9. YOUR DATA PROTECTION RIGHTS

9.1 European Economic Area Residents

If you are a resident of the European Economic Area (EEA), you have certain data protection rights under the General Data Protection Regulation (GDPR). The Company aims to take reasonable steps to allow you to exercise these rights:

The right to access, update, or delete the information we have on you
The right of rectification (to correct inaccurate or incomplete data)
The right to object to the processing of your personal data
The right of restriction (to request that we restrict the processing of your personal data)
The right to data portability (to receive your data in a structured, commonly used format)
The right to withdraw consent at any time where we relied on your consent to process your data

To exercise any of these rights, please contact us using the details provided in Section 13. We will respond to your request within 30 days.

9.2 California Residents

If you are a resident of California, you may have certain rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include:

The right to know about the personal information we collect about you
The right to delete personal information collected from you
The right to opt-out of the sale of your personal information
The right to non-discrimination for exercising your CCPA rights

Please note that we do not sell personal information as defined by the CCPA/CPRA . We only collect business contact information of representatives of businesses, which may be exempt from some CCPA/CPRA requirements.

9.3 Other U.S. States

The states of Virginia, Colorado, Connecticut, and Utah have enacted comprehensive privacy laws that provide similar rights to those provided under the CCPA/CPRA. We honor those rights for residents of those states as required by law.

10. PRIVACY OF PERSONS UNDER 18

Our Site is not intended for persons under 18 years of age, and we do not knowingly collect personal information from persons under 18. If we learn we have collected or received personal information from a person under 18 without verification of parental consent, we will delete that information.

11. COOKIE MANAGEMENT

You can manage your cookie preferences through your browser settings. Most web browsers allow you to control cookies through their settings. You can:

Delete cookies from your device
Block cookies by activating the setting on your browser that allows you to refuse all or some cookies
Set your browser to notify you when you receive a cookie

Please note that if you choose to block strictly necessary cookies (like our survey progress cookies), you may not be able to complete surveys on our Site effectively.

12. CHANGES TO OUR PRIVACY POLICY

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes.

13. CONTACT US

If you have any questions about this Privacy Policy, please contact us at:

ClientHero Email: [email protected]

Note: ClientHero is in the process of formal registration as MoonshotHQ SRL in Romania.